Terms and conditions of use

Terms and conditions of use

Untitled Homeware designs, products and sells some Artisanal Products at an affordable price.

This choice has a few of implications:

  • We have Limited Stock of products, especially our more exclusive items.
  • We have a quite Long Production Cycle in comparison to industrial companies.
  • Our products may display minor imperfections of hand made manufacturing.

This is how we addressed the issues of small scale production:

  • We provide you with transparency regarding our stock and production time frame. This is why we have established an estimated delivery, which we usually beat and constantly improve on.
  • We have established strict quality standards we abide by. All our products undergo a tight quality control at the artisan, assembly and packaging level. However it could happen that some minor defects could go unnoticed. If you are unsatisfied with our product all you need to do is send us some evidence and we will be happy to replace them!

Return Policy

  • Products must be returned within 14 days of receipt.
  • Any Product marked "Sale" cannot be returned.
  • Products must be unworn and unwashed.
  • Products must have all tags attached.
  • All Products returns must include the original box in its original condition, without postal labels.

Exchanges

If you wish to exchange an item please email us as soon as possible to reserve another product. 
Products may only be exchanged for other items on www.untitledhomeware.com/shop 
initial and return shipping and handling charges are not refunded unless the original item was incorrect or faulty.

Sold items

Sold products may not be returned or exchanged.

To return items please follow the link My Merchandise Return or use the  return form (pdf) and

- send it fully filled printed by mail to: Untitled Homeware Srl, Corso di Porta Vigentina 12, 20122 Milano / Italy, or

- send it by email to: info@untitledhomeware.com

Shipping address is: Untitled Homeware Srl, Corso di Porta Vigentina 12, 20122 Milano / Italy

Please note that original shipping charges are non-refundable.

Refunds will be processed within approximately 7 to 14 business days after we will receive your return.